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Facebook Chatbots are evolving to improve shopping engagements

A new technical paper from Facebook reveals that they are aiming to train AI chatbots to react to images, recall previous interactions, and respond to individual requests. This could significantly improve the shopping expereince on Facebook into a more imformative and beneficial engagement. While it doesn't wholey replace the in-store service, it is a step forward in transforming the digital journey in decision making and capturing interest.

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